Ontario
Accessibility Policy
Ontario Accessibility Policy EN
The Kidney Foundation of Canada is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
The Kidney Foundation of Canada is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
The Kidney Foundation of Canada understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
The Kidney Foundation of Canada is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
You may also request that the information be mailed to you or provided to you in another format. To make such a request, please contact Carol Kostoff via email at carol.kostoff@kidney.ca or call 1.800.387.4474, ext. 4972. The following policy has been established by The Kidney Foundation of Canada, Ontario Branch to govern the provision of services with Regulation 191/11, “Integrated Accessibility Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.
These standards are developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment.
Questions About This Policy
This policy has been developed to break down barriers and increase accessibility for persons with disabilities in the areas of information and communications and employment. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation will be provided by:
Carol Kostoff
Manager, Corporate Services
Tel: 905-278-3003 or 1-800-387-4474 ext. 4972
Email: ontario.accessibility@kidney.ca
By Mail: The Kidney Foundation of Canada, Ontario Branch, 201-1599 Hurontario Street, Mississauga, ON L5G 4S1
Notice of Temporary Disruption of Services
Download the Notice of Disruption of Service Procedures
In the event of a planned or unexpected disruption of our services or to our facilities, The Kidney Foundation will take swift action to ensure that a notification is placed on this webpage as well as in the vicinity of the actual disruption (in an area which is highly visible).
Our employee team is available by phone or email to respond to your inquiries. Our staff continues to work remotely with limited office hours in our physical office spaces. Please note our hours below and call to arrange an appointment, prior to visiting our locations.
The Foundation will post information concerning what alternative arrangements will be made available during such a disruption, the reason for said disruption and its anticipated length of time.
Please note all office operations of The Kidney Foundation, Ontario Branch are closed during the following dates/times:
2026:
Thursday, January 1, 2026 – New Year’s Day
Monday, February 16, 2026 – Family Day
Friday, April, 3, 2026 – Good Friday
Monday, May 18, 2026 – Victoria Day
Wednesday, July 1, 2026 – Canada Day
Monday, September 7, 2026 – Labour Day
Monday, October 12, 2026 – Thanksgiving Day
Friday, December 25, 2026 – Christmas
Saturday, December 26, 2026 – Boxing Day
Additional Disruption Notices & Typical Hours of Availability
Please note that staff and statutory holidays may affect hours of operation. Please call before visiting offices.
Ontario Branch
201-1599 Hurontario Street, Mississauga
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
In-office Business Hours: Wednesdays 8:00 a.m. - 3:00 p.m.
Central Ontario Chapter
201-1599 Hurontario Street, Mississauga
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
In-office Business Hours: Wednesdays 8:00 a.m. - 3:00 p.m.
Hamilton & Niagara
201-1599 Hurontario Street, Mississauga
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
In-office Business Hours: Wednesdays 8:00 a.m. - 3:00 p.m.
Eastern Ontario (Ottawa) Chapter
LL18-1701 Woodward Drive, Ottawa
Regular Business Hours: Monday - Friday, 8 a.m. - 4 p.m.
In-office Business Hours: Wednesdays 9:00 a.m. - 4:30 p.m.
Kingston Chapter
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4 p.m.
London & District Chapter
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
Sarnia-Lambton Chapter
In-office Business Hours: Monday, Wednesday, Friday, 8:30 a.m. - 4:30 p.m.
Regular Business Hours (remote): Tuesday and Thursday: 8:30 a.m. - 4:30 p.m.
Sault Ste. Marie Chapter
Regular Business Hours: Monday-Friday, 8:30 a.m. - 4:30 p.m.
Thunder Bay Chapter
Regular Business Hours: Monday-Friday, 8:30 a.m. - 4:30 p.m.
Waterloo Wellington & District Chapter
Regular Business Hours: Monday-Friday, 8:30 a.m. - 4:30 p.m.
Windsor & District Chapter
Regular Business Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
Kidney Clothes
For more information on Kidney Clothes locations, regular business hours, donations, and disruption notices, please visit our Kidney Clothes Website.